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    Returns, Exchange & Refund Guidelines

    Types of refund:

    1. Returned product: If customer returns any product after successful delivery, then we will verify the return reason raised by customer and after successful completion of raised issues authenticity we will start the refund process.

    2. Cancelled order:If customer cancelled an order after prepayment, then refund will be processed once accepted by concern team.

    3. Delivery failure: If QCoom failed to deliver any prepaid order then refund process will be started once product shipped back to inventory.

    Process of Refund:

    1. The refund process will depend on the payment method used by customer.

    2. The refund process will start as per the above listed return types.

    3. The refund amount includes total paid amount (product price + Delivery/return Charges)

    Duration of Refund: We will follow the below duration except unavoidable circumstances.

    Payment MethodsRefund MethodRefund DurationDescription
    Bank DepositBank Deposit Reversal10 Working DaysThe Bank account details needs to be correct and at active status
    Debit/Credit CardsBank Deposit Reversal10 Working DaysThe Refund amount will be reversed on the same Debit/Credit card by which payment received
    Equated Monthly Installments (EMI)Bank Deposit Reversal10 Working DaysThe Refund amount will be reversed on the same Debit/Credit card by which payment received
    Mobile Finacial ServicesMFS Wallet Reversal7 Working DaysThe Refund amount will be reversed on the same mobile wallet by which payment received
    Cash on Delivery (COD)Bank/MFS transfer10 Working DaysBased on customers preference

    *Qcoom reserves all rights to change the above listed refund type, process and duration any time without prior notification based on requirements.

    Qcoom

    Lutfun Tower(4th Floor),House No.E-13,Middle Badda,Pragati Sarani, Badda, Dhaka, PO : 1212

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